⏰ In A Nutshell
Alarm might not ring when Alarmy's operation is killed by system reboot, battery optimization or task management apps.
⏰ To Elaborate
Please check the followings and let us know if the issue persists after checking these:
- Are you using any task killer/management apps like Greenify?
- → Those apps can terminate Alarmy's operation. Please either disable them or whitelist Alarmy in their settings.
- → Those apps can terminate Alarmy's operation. Please either disable them or whitelist Alarmy in their settings.
- Is your battery being optimized for Alarmy?
- → The battery should NOT be optimized for Alarmy as the system can kill Alarmy's operation. Please go to [Battery Settings > App Battery Saver] and set Alarmy to “Don’t Optimize”.
- → Please refer to the content below to check the procedure on your device.
- Is the Autostart Permission granted for Alarmy, if there is one? (Xiaomi, Huawei, Vivo, and else)
- → Alarmy should NOT be restricted from launching. Check or uncheck the permission accordingly.
- → Some devices have this inside a built-in app such as 'Something Manager'. (e.g. Infinix)
- Are you using screen lock (e.g. password, pattern and so on) and auto-reboot during bedtime feature at the same time?
- → Please disable auto-reboot feature as alarms cannot ring unless the screen is unlocked after reboot.
- → Automatic OS update or app update also affect missed alarms. Please turn off these features as well.
⏰ How To Exclude Alarmy From Battery Optimization On Your Device
1) Samsung
- Android 8 and below
- → Press [Settings tab > Caution] and tap OK at the bottom to add Alarmy to unmonitored apps.
- If you cannot spot "Caution" button or have other issues, please contact us via [Settings tab > Send Feedback].
- If you cannot spot "Caution" button or have other issues, please contact us via [Settings tab > Send Feedback].
- → Press [Settings tab > Caution] and tap OK at the bottom to add Alarmy to unmonitored apps.
- Android 9 and above (One UI version 1.0 and above)
- → Check whether Alarmy is in the sleeping apps list. (Image 1 below)
- [System setting > Device Care > Battery > Setting (
) > Sleeping Apps] - Please remove Alarmy from the list.
- [System setting > Device Care > Battery > Setting (
- → Set Alarmy application as "Don't be optimized" on your device. (Image 2 below)
- Move to [Device Setting] and search for "Optimize Battery Usage."
- [Optimize Battery Usage > Disable for Alarmy] - Check whether Alarmy application is in "Not Optimized" status.
- → Check whether Alarmy is in the sleeping apps list. (Image 1 below)
▽ Image 1
▽ Image 2
2) OnePlus (Android 8 and above)
Apparently with the new update on OnePlus Oreo, the Autostart permission has been removed. Instead,
- Go to [Battery > Battery Optimization] and set Alarmy to "Do Not optimize" status.
3) Xiaomi
- Please check if the Autostart option is enabled for Alarmy.
- If "Show On Lock Screen" and "Start In Background" features are turned off, the page with dismiss button may not show up on the lock screen.
- Move to [Settings > Permission > Other Permission] and select Alarmy.
- Enable "Start In Background: and "Show On Lock Screen."
- In case of Android 10, please enable "Display Pop-up Window" too!
4) Huawei
- Please check if the Autostart option is enabled for Alarmy.
- Disable automatic management for Alarmy.
- Move to [Settings > Battery > Launch].
- Make sure all three options in the image below are enabled.
⏰ Keep This In Mind
If you need more help with this issue, please contact us via [Settings tab > Send Feedback]. Then we can look into your error log and fix the error ASAP.
Don’t forget to include the comment that you try the FAQ already. It is the fastest way to get a proper support!